If you notice an unexpected charge from RiseGuide, first check your subscription and purchase details. Remember that your account may include:
- Subscription renewal charges
- One-time purchases like PDF guides, which are billed separately from your subscription
Sometimes, banks may also show a payment in “pending” or “authorized” status before it fully settles. This can appear as a second charge temporarily, but it’s usually just the same payment moving to a completed/settled status.
If the charge still doesn’t match what you expected, contact our support team via support@riseguide.com, the website contact form, or the in-app support option. Include your account email, the date of the charge, and any screenshots so we can review the transaction and help resolve it quickly.
The estimated response time is 30 minutes, but it may vary based on request volume.