If your RiseGuide video lessons aren’t loading, try these steps first:
- Check Your Internet Connection → Make sure you have a stable Wi-Fi or mobile data connection.
- Restart the App → Close the app completely and reopen it.
- Update the App → Ensure you’re using the latest version from the App Store or Google Play.
- Restart Your Device → Sometimes a simple restart resolves playback issues.
- Clear Cache (Android only) → On Android devices, clearing the app cache can help with loading problems.
If the videos still do not load, contact our support team via support@riseguide.com, the website contact form, or the in-app support option. Please include:
- Your device model and operating system
- The app version
- A description of the problem or any error messages
- Screenshot or video with an issue explanation
This information helps us troubleshoot and get you back to learning as quickly as possible.