If you’ve purchased a RiseGuide subscription but cannot access your courses, first make sure you’re logging in with the email address used for your purchase and that you’re selecting “I Already Have an Account” in the app. Choosing “Let’s Get Started” may prompt the app to ask for payment again.
Check your subscription status in the app under Profile → Manage Subscriptions or review your welcome email for confirmation of your plan and start date.
Contact our support team via support@riseguide.com , the website contact form, or the in-app support option. Please include your account email, purchase details, and any error messages. We can help restore access, verify your payment, or provide an auto-login link so you can start learning immediately.
The estimated response time is 30 minutes, but it may vary based on request volume.