If you’re having trouble logging into RiseGuide, try the following steps:
- Check Your Email and Password → Make sure you’re using the email address associated with your account and entering your password correctly.
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Reset Your Password → If you forgot your password, request a password reset code. Check your Spam, Promotions, or Trash folders if you don’t see it.
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Use the Correct Button in the App → On the login screen, choose “I Already Have an Account” if you have completed the quiz and payment. Selecting “Let’s Get Started” may prompt the app to ask for payment again.
- Check Your Internet Connection → Ensure you have a stable connection.
- Update the App → Make sure you’re using the latest version from the App Store or Google Play.
If you still cannot log in, contact our support team via support@riseguide.com , the website contact form, or the in-app support option. Include your account email and any error messages or screenshots of the issue, and we can help you access your account, provide your reset code, or send an auto-login link if needed.
The estimated response time is 30 minutes, but it may vary based on request volume.