If the RiseGuide app isn’t working properly, try these steps first:
- Restart the App → Close the app completely and reopen it.
- Check Your Internet Connection → Ensure you have a stable Wi-Fi or mobile data connection.
- Update the App → Make sure you’re using the latest version from the App Store or Google Play.
- Restart Your Device → Sometimes a simple restart resolves performance issues.
- Clear Cache (Android only) → If you’re on Android, clearing the app cache can help.
If the issue persists, contact our support team via support@riseguide.com, the website contact form, or the in-app support option. Please include:
- Your device model and operating system
- The app version
- A description of the problem or any error messages
- Screenshot or video with an issue explanation
This information helps us troubleshoot and get you back to learning as quickly as possible.